Our Commitment

At Emergency Dental RX, we are committed to providing a high-quality service. If you are unhappy with any aspect of the service you have received, we want to hear from you so we can put things right.

How to Make a Complaint

You can submit a complaint by emailing us at info@theflorenceclinic.co.uk. Please include the following information:

• Your full name and contact details
• Your consultation reference number (if applicable)
• A clear description of your complaint
• Any supporting documents or evidence

What Happens Next

We will acknowledge your complaint within 2 working days and aim to provide a full response within 20 working days. If more time is needed, we will keep you informed of our progress.

Escalation

If you are not satisfied with our response, you may escalate your complaint to the General Pharmaceutical Council (GPhC) at www.pharmacyregulation.org.