Contact Us
Our patient support team is available to help with consultations, orders, deliveries and account questions.
Patient support
Email: info@theflorenceclinic.co.uk
Consultations can be submitted 24/7. Email enquiries are answered by our support team, usually within one working day.
Existing orders
The quickest way to check the status of a consultation, payment or delivery is your patient portal, where you can also message the clinical team about your case.
Urgent medical help
We are not an emergency service. If you have facial swelling spreading towards your eye or neck, difficulty breathing or swallowing, or feel seriously unwell, call 999 or go to A&E immediately. For urgent dental advice, contact NHS 111.
Complaints
If something has gone wrong, we want to know. Our complaints policy explains how to raise a concern and how quickly we will respond.
Regulatory details
Emergency Dental RX is a GPhC-registered online pharmacy (registration number 9012762) supplying MHRA-regulated medicines to UK residents only.