Terms & Conditions

KIAG Medical Ltd (trading as Emergency Dental RX), registered in England and Wales, company number 15711296. Registered office: Office 2-3, 2nd Floor, 761 Wilmslow Road, Didsbury, Manchester, England, M20 6RN. ICO registration: ZB823962. Pharmacy services fulfilled by The Florence Clinic, GPhC registered pharmacy 9012762. Superintendent Pharmacist: Kamber Hussain (GPhC 2081236). Email: info@theflorenceclinic.co.uk.

We provide an online assessment for dental infection. A UK registered prescriber reviews your answers and photos and, where clinically appropriate, issues prescription treatment that is dispensed and sent to you by our GPhC registered pharmacy.

Our treatment is interim relief only. It is not a replacement for seeing a dentist. You should arrange a dental appointment as soon as possible to treat the underlying cause.

• Emergency Dental RX is a consult-and-supply service. If a prescriber approves your consultation, the treatment (for example, antibiotics) is dispensed by our pharmacy and posted to you.
• We do not issue paper or electronic prescriptions to patients, by email, post or any other method.
• We cannot send a prescription to another pharmacy, or to you, so that you can obtain the medicine elsewhere.
• If your consultation is not approved, no medicine is supplied and you receive a full refund, as set out in the Refunds section.

• You must be 18 or over.
• You must live in the United Kingdom and have a UK delivery address.
• The treatment must be for you only. You must not order for someone else.

If you have difficulty breathing or swallowing, swelling spreading to your eye or neck, a high temperature, or feel very unwell, call 999 or go to A&E immediately. For urgent dental advice you can also contact NHS 111.

• Create an account and complete the online consultation honestly and in full.
• Upload at least one clear photo of the affected area before payment.
• Pay the fee. Your consultation is only reviewed once payment is received.
• Upload photo ID (a photo driving licence, or a passport plus proof of address dated within 3 months) and a selfie after payment. We cannot prescribe or dispatch until your identity has been verified.
• If approved, your treatment is dispatched by tracked delivery.
• Approved treatment is sent directly to you; we do not issue prescriptions.

You must give accurate, complete and truthful information, including your medical history, allergies and current medicines. Giving false information may put your health at risk, and we may cancel your order and close your account. We record changes to consultation answers for patient safety.

All prescribing decisions are made by our prescribers using their professional judgement. We may decline, change or ask for more information before approving any request. A payment does not guarantee a prescription.

For your safety and to reduce resistance to treatment, we supply no more than one course every 6 months and no more than two courses in any 12-month period.

The price is £34.99, which includes the consultation, the treatment if prescribed, and Royal Mail Tracked 24 delivery. Payments are taken securely by our card payment provider at checkout. We never see or store your full card details.

• If our prescriber declines your request, you will receive a full refund to your original payment method.
• You may cancel for a full refund at any time before your consultation is approved by emailing info@theflorenceclinic.co.uk.
• Once your order has been dispatched, no refund is available. Medicines cannot be returned or reused for safety reasons, so your statutory 14-day cancellation right ends when dispatch begins.
• If your item arrives damaged, incorrect or does not arrive, contact us and we will replace it or refund you.
• Refunds are usually processed within 5 to 10 working days.

We handle your personal and health data in line with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law. Otherwise, we are not liable for losses caused by inaccurate information you give us, by failing to follow the instructions supplied with your treatment, or by delays outside our reasonable control. Our total liability for any order is limited to the amount you paid for it.

Please see our Complaints Policy.

We may update these terms from time to time. The version in force when you place your order applies to that order.

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

Email info@theflorenceclinic.co.uk or write to the registered office address above.